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| SaiDial |
The “SaiDial” Dialer’s is a full-featured outbound contact solution delivering call management, list control and workflow management. With an integrated robust, MySql database, “SaiDial” automates, organizes, and manages your telephone calling campaigns and resources, enabling you to build productivity and increase outbound call volume. Dialer’s software also provides complete local and remote reporting, monitoring and supervision control that helps manage operations in actual fact.
With a variety of solution enhancements, the “SaiDial” can be expanded to include inbound and blended programs, with additional tools for digital recording, IVR, email, messaging and web capabilities, payment processing and more.
The “SaiDial” is designed to meet the day-to-day requirements of your operations through custom-configured, allowing you to easily manage events and quickly adapt to the dynamic and constantly changing needs of your call center.
“SaiDial” delivers a full set of tools to help contact centers meet the challenge of complying with industry regulations.
“SaiDial” have a wide rage of dialer’s to meet your requirements. Like Predictive Dialer, Preview Dialer, Progressive Dialer, Auto Dialer. We can also able to customized as per your requirements. |
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| Dialer Features |
Feature |
Predictive |
Progressive |
Preview |
Auto |
Dials multiple programs simultaneously |
Yes |
Yes |
No |
Yes |
Individual pacing control per campaign |
Yes |
Yes |
No |
No |
Answering machine/ Busy Tone / Fax Tone detection
sensitivity control |
Yes |
No |
No |
No |
Automatic Call Distribution (ACD) with Intelligent
Routing |
Yes |
Yes |
Yes |
No |
Third Party Conference |
Yes |
Yes |
Yes |
No |
Call Blending, Call Transferring, Call Monitoring |
Yes |
Yes |
Yes |
No |
Call Recording, Monitoring, Coaching |
Yes |
Yes |
Yes |
No |
Automatic Time Zone Calling Control & Sensitivity |
Yes |
Yes |
Yes |
Yes |
Do-Not-Call Application |
Yes |
Yes |
Yes |
Yes |
Customized scripting for Agents |
Yes |
Yes |
Yes |
No |
Query Based Dialing |
Yes |
Yes |
Yes |
Yes |
Drop Call Retrieval |
Yes |
Yes |
Yes |
Yes |
Agent Call Back Scheduling |
Yes |
Yes |
Yes |
No |
Interactive Voice Response (IVR) |
Yes |
No |
No |
Yes |
Voice Detection |
Yes |
No |
No |
No |
Integrated FAX / E-Mail |
Yes |
No |
No |
No |
3rd Party Switch Integration |
Yes |
Yes |
Yes |
Yes |
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After implementing the SaiCall solution we experienced a 250-300% increase in productivity, and projects that used to take four weeks are now completed in about a week.
Chose SaiCall because it has high-speed capacity, SaiCall is far superior to the others we reviewed on the market. It is simply easier, faster and more cost effective for the benefits one receives |
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| Sai Call Suite |
An All In One Solution “SaiCall Suite”
That Puts, PBX, VoIP, ACD, IVR, E-Mailer & Predictive Dialing In One BOX
“SaiCall” is a one source system for contact center solution. By integrating key contact center components into a signal system, SaiCall lets you concentrate on you key business activities rather than technology integration. You won’t have to spend company resources on verifying system integrity of new components when they are released. Integrated solutions also means a one-point contact that results in speedy resolutions of problems if something goes wrong. |
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| Reduce Total Cost of Ownership |
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| Affordable System Start Up Cost |
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Lower cost in adding new applications |
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Faster new service or call campaign creation |
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minimum system management effort required |
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| Quick Deployment and easy maintenance |
| 1. |
Eliminated complex of multi-vendor integration effort required in tradition call center environment and shorten time-to-market. |
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No more finger pointing headache for owner if there are system issues |
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less maintenance effort since there is only one point of integration |
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| Call centers are intrinsic to business and are critical for selling products and services, as well as for providing customer care. “SaiCall” Call Center suite offers latest technologies to create an efficient and productive call center operation within a few days and with fixed costs. “SaiCall” Call Center Suite is a packaged solution comprising of modular hardware and software components to setup complete technology infrastructure for Call Center operations. |
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Access by Telephone/FAX/Internet
- Call Recording/Barging/Monitoring/Coaching
- 3rd party Switch Integration
- Voice Recording.
- Inbound Fax/ Email
- Inbound Service level alerts
- Internal & External Call Transfers
- Overflow agent group queuing
- Estimated wait time in queue
- CTI Screen Pops
- Call Wrap Up Information
- Call History Information
- Skills-based routing
- Automatic operation via day and time project mapping
- Comprehensive inbound reporting
- Station Mirroring
- Internal Messaging
- Real-time changes.
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| Salient Features of “SaiCall Suite” Solutions |
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| Intelligent Answering |
The SaiCall Call Center is having the function of requesting for the Calling Line Identification (CLI) or the Automatic
Number Identification information from the telephone system. |
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| Call Queuing |
| When the number of incoming calls exceeds the number of agents available to answer them, the calls shall be queued. |
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| Interactive Voice Response System (IVRS) |
| The IVR will prompt the caller for dialing digits as input and use that response to perform actions on a database. The IVR applications support recording of speech in digit form in Hindi and Local Language (s) combined with English. |
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| Intelligent Call Routing |
| It will be possible to predefine the agent position as per the service requested or to the particular agent(s) who normally handle the segment of subscribers to which the caller belongs. |
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| Voice Mail |
| The SaiCall Call Center is supporting the Voice Mail feature, which provides the basic ability to record, Store, and manipulate spoken messages. The caller in queue for free agent can put Voice Mail and disconnect the call. |
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Predictive/Auto Dialing |
| Through the feature of Predictive/Auto dialing, the SaiCall Call Center will automate the outbound calls. The phone numbers shall be stored in a central database. The system automatically dials the numbers and transfers each call to an available appropriate agent and the call is answered. |
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| Voice Logger |
| A voice logger is a device or program used to record audio information from telephones, radios, microphones, and other sources for storage on a computer's hard drive or removable media. |
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| SaiCRM |
“SaiCRM” Customer Intelligence provides the vital knowledge needed to help marketing, sales and service organizations create a sustainable competitive advantage. With “SaiCRM” Customer Intelligence, you will see improved customer profitability and long-term customer loyalty.
What’s more, most organizations lack the analytics necessary to exploit operational CRM systems and other sources of customer data for better targeting and execution. These systems themselves offer little insight into customer profitability and behavior making it impossible to focus marketing efforts on long-term customer value.
When it is unclear which customers to target, which offers to make or even how to measure accurately the effectiveness of customer activities, marketing and sales efforts fall flat. Marketing’s strategic importance will be questioned when the customer’s experience is inconsistent, and customer profitability will decline as a result.
To truly maximize the value of customers over their lifetimes, customer centric organizations need to use more intelligent segmentation and targeting methods to focus their marketing strategies. This means segmenting customers by behavior, profitability and, ultimately, lifetime value. Only then can organizations execute the most efficient and effective marketing and sales programs.
Only “SaiCRM” Customer Intelligence provides the vital knowledge needed to help marketing, sales and service organizations create a sustainable competitive advantage. With “SaiCRM” Customer Intelligence, you will see improved customer profitability and long-term customer loyalty.
“SAICRM” Customer Intelligence provides the underlying technology to help departments share information, thus delivering a holistic view of the customer and providing the foundation for a customer-centric organization.
Because success depends on the coordinated efforts of your entire organization, “SAICRM” Customer Intelligence enables you to communicate a complete picture of the customer across the entire organization, from marketing to sales, customer service, operations or IT.
“SAICRM”’ unmatched analytic capabilities also help you understand which customers should receive which offers. You can predict the potential value of marketing efforts and enhance your ability to execute. In short, you can be certain your marketing programs will be profitable before you invest in them.
With “SAICRM” Customer Intelligence, campaigns and programs implemented across channels will be effective, consistent and timely. They will always target the appropriate customers and prospects with the appropriate offers.
The added efficiency and effectiveness that you experience with “SAICRM” Customer Intelligence will ensure that customers and prospects have consistently favorable experiences across all touch points. You will also be better equipped to prioritize your limited staff and budget. |
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| Other benefits of “SAICRM” Customer Intelligence include: |
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Improved customer satisfaction and retention. |
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More effective cross-channel campaigns. |
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Higher customer lifetime value and loyalty. |
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Better marketing ROI. To deliver such results, “SAICRM” Customer Intelligence enables all aspects of the marketing process: |
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| SaiWorks |
| Work Force Management |
SaiWorks” is workforce management tool for managing call center work force in optimize manner with real time monitoring with reference to planned activities. It will help effectively manage important and expensive resource call center agents. It is designed to enhance the performance of call center agent and overall performance of call center resulting high productivity and customer satisfaction.
The “SaiWork” is web based application; backend database can be Oracle, MSSQL or even MySQL. The application is accessible from any workstation on the network.
“SaiWork” is interfaced with call center to fetch real time information of functioning of call center in terms of agent activities, performance, Champaign, CDR and results of each call in call center. |
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| The Works enables SIS |
| 1. |
Allocate multiple demand sources and work groups |
| 2. |
Monitor and report all scheduled activities of work force |
| 3. |
View information in graphical and report format |
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Manage changes in real time |
| 5. |
Review and Analysis at individual, group, campaign level |
| 6. |
Tracking with planned, scheduled and historical |
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Planning and Forecast requirement of force. |
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| Administration - It allows administrator to manage the configuration of application, user management and system task. |
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| Planning & Forecast - Based on requirement of Inbound or outbound and various input like number of calls to be made, average holding time, average allowable customer in queue time and historical data, system will forecast work force requirement in terms of man hour, skill set required, time of day, number of shift etc. It also gives the optimize use of skill available and additional requirements. Number of campaign can be processed at the same time. The final output will be planned activities in call center which can be modified for fine tune at planning stage or in real time operation. |
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| Scheduling |
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| Operating Schedule |
The system will help to create operating schedule for inbound calls, Outbound for
schedule activities or campaign. Based on work load calculation it creates schedule with agents availability, time and other resources occupancy. It select agent group based on skill set required. Though schedule is created with optimize use of the resources but administration optionally fine tuned the schedule. All agents and supervisors will be notified automatically include and briefing session is scheduled. |
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| Session Planning |
| Session planning provides for scheduling various off-line activities like agent/supervisor training, briefing of campaign on hand, review meeting during operation if call center. The activities can be schedule for individual or group. |
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| Individual Session |
| During operation of scheduled activities in call center, a training session or briefing can be planned for Individual employee. The system will allocate best time for these off-line activities for individual based on work-load and priority. |
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| Group Session |
| The training or briefing for group of agent can be planned in best of time during operation of call center considering work-load, availability of agents in group and minimum and maximum number of agents in class. The planner can manual adjust output and on approval of concern agent can be notified for the event. |
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| Real Time Monitoring |
| It enables to monitor the actual activities in real time, compare with planned and scheduled activities and analyze for optimization. |
| 1. |
Agent state and activities monitoring online |
| 2. |
Compare actual information with planned information |
| 3. |
Schedule with actual happening |
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| Historical Data- Reporting and Analysis |
| System will store information of planned, schedule and actual real time data for future reference. It will provide various analytical reports under various head like agent, group, skill, campaign, success, call pattern etc. This data will also used for forecasting |
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| Agent information and management |
| It will help to maintain personal information related to agent like agent bio-data, skill level, entitlement and performance history. |
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| Short-Term Cost Analysis |
| Short-term cost analysis and long-term budgeting—the most accurate in the business—with automatic calculation and update of costs based on actual employee wages and your historical (actual) schedules. |
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| Automate your payroll process for efficiency and accuracy |
| Workforce Payroll automates your entire payroll process accurately from source. It manages all the information required to administer payment of wages, bonuses, and other forms of compensation. It also simplifies the maintenance of taxes, deductions, withholding allocations, and accrual tracking. And best of all you retain control. |
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| Improve employee service and managers effectiveness |
| Workforce HR does more than just help you improve the service you provide to employees. It helps your managers to manage more effectively by always being in line with organization’s goals. And it helps you play a more proactive role in your organization’s success. |
